Five Common Claims Adjuster Training Mistakes and How to Avoid Them

Introduction: Claims adjusters play a crucial role in the insurance process, and their training directly impacts claim accuracy, customer satisfaction, and overall company performance. However, many organizations fall into common training pitfalls that reduce effectiveness and increase errors. At Harris Training and Consulting, we help companies identify and avoid these mistakes by delivering targeted, customized training solutions.

Mistake 1: One-Size-Fits-All Training Generic training programs rarely address the unique challenges your adjusters face. Without tailored content, employees struggle to apply lessons to real situations, leading to lower retention and poor claim handling.

Mistake 2: Skipping Training Needs Analysis Many companies jump into training without analyzing what skills or knowledge gaps exist. This leads to wasted resources and missed opportunities to target critical areas for improvement.

Mistake 3: Lack of Practical Application Training that focuses only on theory without real-world scenarios fails to prepare adjusters for the complexities of claims. Hands-on exercises and case studies are essential for building confidence and competence.

Mistake 4: Ignoring Soft Skills Claims handling isn’t just technical — communication and customer service skills are vital. Neglecting soft skills training can result in poor customer experiences and increased disputes.

Mistake 5: Insufficient Follow-Up and Reinforcement One-time training events without follow-up reduce knowledge retention. Regular refresher courses, assessments, and coaching help maintain high standards.

Conclusion: Avoiding these mistakes requires a strategic approach to claims training. Harris Training and Consulting offers bespoke programs that begin with a thorough needs analysis, incorporate practical exercises, and include ongoing support to ensure adjusters perform at their best.