This video is a portion of a training provided for employees of the State of Illinois.

Emotional intelligence is sometimes referred to as common sense. I once heard an elderly woman say, “Common sense ain’t common”. She was right. If common sense were common, there would be no need for this workshop. It is sad, but many of us work with individuals who have low EIQs (Emotional Intelligence Quotients). Their insecurities make our work-lives difficult. In this workshop, you will learn to increase your own Emotional Intelligence, and how to use it when dealing with others.

#emotionalintelligence #bullies #video #performanceimprovement #organizationalbehaviormanagement #statistics #data #training #empower #achieve #claims #insurance #customer #service