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Linda Harris-Cosby
Oct 1, 20211 min read
Using Emotional Intelligence to Cope with Bullies in your Organization
This video is a portion of a training provided for employees of the State of Illinois. Emotional intelligence is sometimes referred to as...
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Linda Harris-Cosby, M.S.
Dec 26, 20171 min read
Five Steps to Effective Team Leadership
Just as a strong building needs a strong foundation, so does a strong team. The foundation of any team is its leader. The strength of...
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Linda Harris-Cosby
Jun 24, 20171 min read
Manage Processes, Lead People
Organizations do an excellent job of promoting good technicians into management positions. The problem is most stop right there....
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lindaharriscosby
Oct 14, 20151 min read
Customer Service
#service #customer #extraordinary #empower #people #teller #salesclerk #telephone #callcenter
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